1 reviews | Active since Feb 2019
Disgusting service and handling of THEIR mistakes. Mem
I put in a claim for Fedhealth to pay back to me as a member. After seeing them send me confirmations of payment I queried why it hasn't reflected in my account. Just to find out the scheme had paid it into a wrong account. After making them aware of this, the consultants have just told me that their CREDIT CONTROLLERS say I should contact the bank(Which I don't bank with) and sort it out myself. HOW IS THIS FAIR? I had changed my bank and updated my details 2 YEARS AGO with Fedhealth. I even have proof of verifying my account with the MediVault paperwork.
I was told this is my issue to sort out and I must contact absa to get this reversed. HOW IS THIS ACCEPTABLE? WHY MUST I SORT OUR THEIR MISTAKE? I have sent multiple emails with no response. Their call centre staff keep me on hold while they discuss this with the credit controllers.
They have no complaints line or telephone line to the credit controllers that have made this decision on my behalf. Need to change my medical aid
The Fedhealth Online Team
The Fedhealth Online Team
Now my claim is delayed by another 3 days that totals 8 days since it suppose to be paid. You have no complaints department with a telephone line or a direct person to deal with issues. Very frustrating system. I received no apology but was rather repeatedly blamed for not updating my documents. So no, this was not handled well.
Now my claim is delayed by another 3 days that totals 8 days since it suppose to be paid. You have no complaints department with a telephone line or a direct person to deal with issues. Very frustrating system. I received no apology but was rather repeatedly blamed for not updating my documents. So no, this was not handled well.