DISGUSTING SERVICE

I have been trying to get my daughter onto Fedhealth medical aid since 20 November 2018 i have sent through the same information 12 times (to be exact) and all I get is the same automated message saying they need documents i have already sent. Then when I call no one seems to care or help me i was on hold for 36 minutes then got cut off. with the extreme rates medical aids are charging you would think you would get better service. I am hoping by writing this someone will help me or i will be forced to take this all the way to social media carte blanche because it is aunaceptable.

on the 31st December i was told by Nancy i will get a sms in an hour confirming my daughter is on medical aid. to this day i dont know id she is on medical aid or not. If something happens and my daughter neds to go to hospital are fedhealth going to pay??? because I will sue them this has been going on so long and its not for me not sending all mt information I can prove i have.