DISGUSTING SERVICE

I RECENTLY SIGNED UP WITH FEDHEATH MEDICAL AID SCHEME TELEPATHICALLY THE SALES CONSULTANT ON THE PHONE WAS AMAZING PERFECT SELLING S****S THAT WAS AWESOME I HAD EXPLAINED TO THE CONSULTANT THAT MY WIFE IS USING CHRONIC MEDICATION SHE ADVICED ME THAT ALL CHRONIC MEDICATION WILL BE COVERED BY THE SCHEME 2 WEEKS LATER WE NEEDED TO COLLECT MY WIFE'S MEDICATION FROM THE PHARMACY ONLY TO FIND OUT THAT SHE HADN'T BEEN PUT ON CHRONIC SCHEME OR STATUS WHICH AS YOU CAN IMAGINE IS CONCERNING AS THIS MEDICATION IS VERY IMPORTANT TO THE WELL BEING OF MY WIFE LIFE I LATER EMAILED THEM REGARDING THIS AS I HAD BEEN TOLD BY THE CONTACT CENTER TO SEND AN EMAIL BUT NO ONE REP**** THIS WAS 2 WEEKS AGO ON THURSDAY I SENT YET ANOTHER EMAIL REGARDING THIS MATTER AND STILL NO REPLY THAT'S NOT ALL. THE DEBIT ORDER IS SUPPOSE TO RUN ON THE 1ST HOWEVER IT ONLY GOES OF ON THE 4TH THIS IS NOT THE AGREEMENT I AGREED TO WITH FEDHEALTH WHEN WE GOT OUR MEMBERSHIP CARDS ONLY TO SEE THAT MY WIFE'S NAMES WAS SLEPT INCORRECTLY WE CONTACT THEM YESTERDAY REGARDING THIS AND STILL NO ONE HAS BOTHERED CALLING TO RECTIFY THIS OR APOLOGIES OR EVEN TO FIND OUT IF EVERYTHING IS OK I REGRET EVER SIGNING UP WITH FEDHEALTH