NG
NARENE G

1 reviews | Active since Apr 2012

07 Feb 2017, 10:29

Disgusting Service

<p>Since I have complained it takes Fedhealth 4 days to come back to me with a response of "sorry we can't help you"!!! Like what the hell!! how do they expect clients to remain with them if they give service like this. Surely they can see how *********** their staff are. I have literally received 10 different emails in a course of one week stating all different things. If some one did their job I would not be sitting in a situation like this!! Also they insist they have informed me about this co payment for a laparoscopy in an email sent last year November but when I red that email it only shows the co payment for a out of network hospital.</p>

0
Replies (2)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply07 Feb 2017, 11:02
Official

Thank you for your comment. We will do some investigating and a consultant will be in touch shortly.

Kind Regards
The Fedhealth Online

NG
NARENE G's update09 Feb 2017, 09:29
Reviewer Update

It takes two days for you to reply only to be called by a rude woman who doesnt want to listen to what I say. She carried on speak when I was try to let her know that I did not hear a word she said because there was a break in the line. Then the call gets cut, and she still hasnt called back. I need to know whats going on!!