SM
Selina M

1 reviews | Active since Aug 2017

25 Jul 2022, 22:03

Disgusting Fedhealth customer service.

Good Evening,

So at Fedhealth before you can get a good customer service as a client from all departments you first have to complain and log endless complains on Hellopeter???, but when it comes to debiting your account every month end they don’t fail.

I have been sending emails to Fedhealth and nobody has ever bothered to call me nor respond to my emails.

This is disgusting Customer service for two weeks trying to get help.

0
Replies (1)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply26 Jul 2022, 05:26
Official
Dear Selina Mathibela,

Thank you for submitting your feedback to us, we are sorry to hear about your experience. You have reached us outside of our working hours which is 08:00-16:00. One of our consultants will contact you shortly to discuss your enquiry.

Best wishes,
Fedhealth