1 reviews | Active since Jul 2017
disgusting customer service
<p>My membership number is ********** 6829. my membership was suspended due to non payment, however i asked to be debited on the 7th as i only get paid on the 4th., but i was debited on the 1st. When i signed up i spoke to such a polite gentleman by the name of Niall. There was probably a miscommunication between the 2 of us regarding teh debit date. This morning i phoned the call cantre and spoke to someone by the name of Arnold or something like that to sort out the payment. never in my life have i come across such a rude and disgusting person in my life. and because of his service, i mean the guy wouldnt even let me finish a sentence without talking over me to tell me im wrong and being so rude (which is frowned upon in call centre environments), i would like my membership cancelled with immediate effect. please ensure this is done because i do not trust him to do his job properly. And considering the amount of money we pay for medical aids, you can atleast hire competant staff to assist your customers. Thank you and goodbye fedhealth</p>
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Kind Regards
The Fedhealth Online Team
Thank you for your comment, we will do some investigating and an agent will contact you once we've reached a result.
Kind Regards
The Fedhealth Online Team
