Disgusted

Your consultant phoned me and all she says is I can't hear you and we will review the calls and get back to you ??? I'm literally needing to use the medical aid and now have to wait for her feedback which I don't think I would ever get. Fedhealth you guys are so wrong you cant be there for your people when they actually need you !!!

Also let me mention that Thandile Miya is in the wrong department she is rude she has no sympathy,she has no customer service experience and judging from the reviews about het shows im not the only one she gave a hard time to,she came back with we terminating your cover due to non disc osure i asked her non disclosure of what she says on the call recording i mentioned to to consultant who completed my application that i was dying in hospital and that i received treatment at a hospital and didnt disclose it common sense if I told you I was at hospital it means I visited the hospital further more she insists that I received treatment from the hospital I asked her what treatment as I was there from 12-5pm with no one treating me and no diagnosis or treatment I was sent from pillar to post she insists that when I go to the hospital it's considered receiving treatment how exactly cause no one diagnosed me with anything no scans where did on me ,doesn't mean I went into the institution i got treated It even came to a point where I threw my file and walked out cause no one was assisting me and I didn't eat which made my pains worse in my stomach. Thandile didn't even let me explain this woman i don't understand why you guys employ people like this these are the type of People that make you lose good paying customers no sympathy no regard nothing instead of saying let me help you look into it as you really need assistance she point blank comes with a response saying I didn't disclose the very fact that I said I'm dying at hospital common sense will tell you that the person was at a hospital i didn't even need to regard that visit to that hospital as a visit in the last 12 months. Also why was I even asked that question when If it was a problem she could have have said yes !! Ur underwriting team should have picked that up but as for Thandile Miya she's doing fedhealth wrong you guys really need to reconsider the staff you employ.