Disgruntled

When joining in was exited because Fedhealth seemed to be what they promised. After joining, the pandemic hit. To my suprise Fedhealth customer service seemed to have a solution. They mentioned that if we had a problem paying our premiums then we can make an arrangement with our credit controller. I sent an email on the 4th June and still no one has contacted me. A follow up email kn the 5th June, still no response. Sent another email yesterday still no response.