Disappointing service levels from Fedhealth

Fedhealth Medical Scheme were quick to suspend my membership for a billing error but now that the billing issue has been rectified (rectified 4 days ago), my membership still reflects as suspended and I am unable to collect my chronic medication.

I tried calling them and their call centre is closed. I tried emailing them and the email bounced back saying their inbox is full and cannot receive any new emails...

I am really disappointed with this level of service and I am seriously considering changing my medical aid to a provider that can give me the level of service that I am paying for when I need the help.