Disappointing Service

I'm a new Fedhealth member and my first need to transact has been met with incompetence. We submitted all documents needed for my husbands chronic medication, received communication that it has been processed, given a reference number and a final sms to say all is well. At that moment I was thinking WOW impressive. <br> That feeling was short lived as we were told we are not authorised for that medication at a pharmacy. We had to pay cash. This morning upon enquiry with Chanell I was told there is no chronic loaded for us, nor is there any trail of communication to us. Guess what, I must start running around to figure out what is going on? I'm horrified, what have we gotten ourselves into by choosing Fedhealth.