Disappointing service

I have switched to Fedhealth from Medihelp in February. When I received my membership docs in March, I realized it was for the incorrect plan Maxima Saver and I want Maxima Entrysaver. I have requested for it to change on 9/03/2015 and sent numerous emails to follow up where I was advised that it is being reviewed. I have sent another email requesting that they must ensure that the correct premium will be debited for the correct plan.<br> <br> Then this morning, the premium of the incorrect plan was taken from my account. o FNB :-) R4185.00 paid from. This was not adhered to. I have switched to Fedhealth thinking that I will have good service as Fedhealth does have a good reputation but much to my disappointment.<br> <br> <br> It has been almost a month after I have requested to change to the correct plan Maxima Entrysaver and not Maxima Saver after I have app**** for membership in February. Is this the kind of service I can expect going forward with my membership with Fedhealth?<br> <br> I want to be refunded and the correct premium taken for the correct plan please