YM
Yandisa M
1 reviews | Active since Jun 2016
29 Jun 2023, 09:59
Disappointed by fedhealth medical scheme by lack of professionalism and no feedback provided.
Two weeks ago we submitted forms to add niece to my dad's medical aid-after additional information was sent, we received feedback that she could not be added as dependent without being provided a reason why. I have been requesting feedback to find out why she cannot be added as a dependent. Fedhealth has not bothered to provide a valid reason and I'm still waiting. Membership number: ***
Helpful (0)
Replies (2)0
Replies (2)
Fedhealth Medical Scheme's replyOfficial
29 Jun 2023, 13:17Dear Member,
Thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Fedhealth Medical Scheme's reply29 Jun 2023, 13:17
Official
Dear Member,
Thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Fedhealth Medical Scheme's replyOfficial
13 Jul 2023, 10:08Dear Yandisa,
Please be advised that the scheme has attempted to make contact with Mr Mdala on various occasions and to date have not been able to reach him.
We have not received any response to the sms or emails we have sent.
We have explained in detail what information the scheme will require and why on an email.
Please advise the member to contact the scheme directly for assistance with the request to add his granddaughter onto his membership as the Hello Peter complaint has been closed.
Please be advised that the scheme has attempted to make contact with Mr Mdala on various occasions and to date have not been able to reach him.
We have not received any response to the sms or emails we have sent.
We have explained in detail what information the scheme will require and why on an email.
Please advise the member to contact the scheme directly for assistance with the request to add his granddaughter onto his membership as the Hello Peter complaint has been closed.
Fedhealth Medical Scheme's reply13 Jul 2023, 10:08
Official
Dear Yandisa,
Please be advised that the scheme has attempted to make contact with Mr Mdala on various occasions and to date have not been able to reach him.
We have not received any response to the sms or emails we have sent.
We have explained in detail what information the scheme will require and why on an email.
Please advise the member to contact the scheme directly for assistance with the request to add his granddaughter onto his membership as the Hello Peter complaint has been closed.
Please be advised that the scheme has attempted to make contact with Mr Mdala on various occasions and to date have not been able to reach him.
We have not received any response to the sms or emails we have sent.
We have explained in detail what information the scheme will require and why on an email.
Please advise the member to contact the scheme directly for assistance with the request to add his granddaughter onto his membership as the Hello Peter complaint has been closed.