Despicable service

I have just taken up the Fedhealth Medical Scheme this year and I am having the worst experience EVER!!!! I'm on FlexiFed3 which has an optometry benefit, so I went to the optometrist 2 WEEKS AGO, and my claim has not been paid to my optometrist and I cannot collect my glasses. Before I even went to the optometrist I called an requested an emailed list of optometrists I can go to on their network. I am leaving for Durban this week and they are telling me that my claim will only be paid next week?!!!! Oh, and to put the icing on the cake they told me that the optometrist is not on their network, when I showed them the email they sent me, now all of a sudden the optometrist is on their network again?!!! What the hell? Next year I will not be on Fedhealth again. Sies!!! despicable service, I'd rather go back to Discovery even though they cost more.