sS
stephen S

1 reviews | Active since Dec 2016

12 Dec 2016, 17:04

Deplorable about turn. Reprehensible customer service

<p>I was required to submit quotes for each of the 'Vendors' participant to a procedure, that due to my heart condition was necessary in hospital. These included the Clinic, the anaethetist and the surgeion. I submitted these to Fedheath, who in reply, sent me authorisation for codes and as pertained to each quote. Fedhealth assured me on more than one occasion that my claim would be paid. Then after nearly 12 weeks of delaying tactics and numerous "we are escalating your matter" excuses - they reprehensibly refuted my claim.</p> <p>I invite everyone who has endure shocking Fedhealth service to sign my petition. Please visit https://www.change.org/p/fedhealth-have-you-been-cheated?recruiter= ********** 20&utm_source=share_petition&utm_medium=facebook&utm_campaign=share_facebook_responsive&utm_term=des-lg-no_src-no_msg</p> <p>Lets see how many paying members have had to endure this kind of shocking corporate practice </p>

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Replies (2)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply13 Dec 2016, 11:49
Official

Official business reply:

Thank you for your comment, we will do some investigating and get back to you shortly.

Kind Regards
The Fedhealth Online Team

Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply28 Dec 2016, 14:20
Official

A consultant has been in contact with you and detailed feedback has been provided.

We trust you are happy with the feedback provided.

Kind Regards

The Fedhealth Family