Dependat Review

<p>PROBLEM WITH FED HEALTH MEDICAL AID COVER OF DEPENDANT</p> <p>On 28 February 2017, I send an e-mail to Fed Health pertaining the renewal of my son as dependant on our Medical Aid. I received an e-mail back from Fed Health with a reference number, 280217Q5KBD4, on 2 March 2017 that they (Fed Health) will extend the dependant status of my son until next review in January 2018. This was done after I provided them with all the necessary information on a form provided by them regarding my son.</p> <p>On 3 March 2017 I, however, received an e-mail with reference number, MI ********** 48, stating that my son will be terminated from our fund effective 31 March 2017.</p> <p>I called Fed Health on 9 March 2017 with reference number, 90317Q6226F, and explained to them that I do not accept this as the first e-mail stated that his dependant status had been extended and they must please explain what has changed or rectify the situation. They rep**** that they will investigate and give feedback. No response was received and I made a second call on the same day and the same response was given.</p> <p>On 10 March I made another call to Fed Health with reference number, 100317Q62XHT. They rep**** that my son will be re-instated, and I asked specifically that they must confirm this with an e-mail.</p> <p>After given them reasonable time, I called again on 14 March 2017 and explained the whole situation again. They rep**** they will forward my query to the membership department with reference number 140317Q68KOD.</p> <p>On 15 March 2017, I received an e-mail stating that my son will be terminated from the fund as of 31 March 2017.</p> <p>This situation is, to me and my husband, unacceptable. We provided the correct information and Fed Health responded by sending an e-mail in which they agree that he could remain a dependant until January 2018. A day later they suddenly changed there minds. Nobody at Fed Health seems to know what is going on. I keep on receiving reference numbers but NOTHING is being done about my problem. They can not even explain why they want to suddenly terminate my son’s membership.</p> <p>I would like to request that you investigate this problem as a matter of urgency as it is impossible that my son is without proper medical cover.</p> <p> </p>