denied payout due to wrong advice from fedhealth

I am gravely disappointed in fedhealth and I would not recommend for anyone to join their team. I drove 50km (for which I didn't even really have the petrol money) with a severe fever to make sure I reached a fedhealth hospital and I followed everyone's advice to the letter. The people at their call centre were severely confused and kept transferring me to other people and contradicting each other, not knowing what to do or how to process my case. The hospital administrator employed by THEIR hospital seemed cool and collected and guided me as to which steps I should take in my situation as she has worked for the fedhealth hospital for years. I followed their advice to the letter, but the advice they gave me was wrong. Fedhealth ADMITS FAULT, yet refuses to pay me a single dime for the entire visit. There was nothing else I could have done with the direction and instructions they gave me, yet I am now paying the full amount for fedhealth's mistakes. On a young working salary I am now exactly in the financial situation I was trying SO hard to avoid. Their employees were unable to correctly perform their job in assisting me with the admin of my case and I had to pay.