Debit Orders not cancelled on my Late Brother's medical aid

LATE AW BUNCE - MEMBER NO: *** The above refers. The My brother Alfred William Bunce pass away on the 7th of August 2019 at Mulbarton Hospital. He had an medical aid at Topmed since ± 2014, which was on his name, which he paid. In 2015 he was retrenched after have a motor vehicle accident. My mother Mrs MJ Bunce only paid the monthly installment, to enable him still to make use of his medical aid. My brother under went several surgeries on his right arm. Then Fedhealth took over Topmed. My mother informed Fedhealth of my brothers death and that debit order/s should be cancelled and an death certificate was also supp**** and my brother's estate is insolvent and she was informed that they will cancel the debit orders. To our surprise, every month an debit order went off on my mother's account, after his death. My mother has been receiving sms's and e-mails addressed to him " Dear Late Mr AW BUNCE", informing him that his debit order had been reversed. What a joke! My mom contacted your offices and once again informed yourselves about my brother death and how can he reply to your e-mails, and if he is deceased. She did receive an apology letter for the e-mail. Once again an debit order went off, what to do now. So now I will post the above on Hello Peter, my mom did not sign any indemnity or agreement to pay outstanding accounts or pay outstanding savings used on his medical aid. How do you train your staff to handle this tipe of situations. This past months has been emotionally for my mother and myself. So please put your staff under the better training and CANCEL the debit order, but, I will still post this on Hello Peter, as people out there must be made aware of your negligence, so that the same must not happen to them. You also advertise that you are one of the best, that's a joke, no you are pathetic Regards, Mrs Michelle Bunce-Kroukamp