Day light ******* and horrible customer service

Every time I phone the call Centre I get different advice that seems to be incorrect the next time I phone to follow up on a query. I have paid a humongous amount towards a self-payment gap and every time there is some or other reason they cannot consider it for my self payment gap after I followed the instructions/advice given by a call center adviser. On a few different occasions the line is dropped and no one will return the call, when I phone back with a name only the person can never be reached and I have to start all over again with my inquiry. <br> <br> I can not deal with this any longer and need to change my medical aid because I just feel so helpless