JC
Johann C
1 reviews | Active since Mar 2010
19 Jan 2021, 07:34
Customer service team is beyond pathetic
Customer service team is beyond pathetic. I have been struggling for 3 weeks for them to confirm my network doctors, I have followed up multiple times.
It is simple, they just do not care.
Helpful (0)
Replies (4)0
Replies (4)
Fedhealth Medical Scheme's replyOfficial
19 Jan 2021, 09:43Dear Member, thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Fedhealth Medical Scheme's reply19 Jan 2021, 09:43
Official
Dear Member, thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
JC
Johann C's updateReviewer Update
19 Jan 2021, 10:04WOW - on HellloPeter you respond quickly!! I sent another message this morning before posting this complaint, needless to say no contact for the 5 follow ups since 04 January 2021, but the message on HelloPeter you respond to within 2 hours....
JC
Johann C's update19 Jan 2021, 10:04
Reviewer Update
WOW - on HellloPeter you respond quickly!! I sent another message this morning before posting this complaint, needless to say no contact for the 5 follow ups since 04 January 2021, but the message on HelloPeter you respond to within 2 hours....
JC
Johann C's updateReviewer Update
19 Jan 2021, 13:22Have no received a response, first time in 3 weeks, but they responded with absurd information. Not close to what I have requested. I simple need confirmation the primary and secondary GP's listed for my self and dependants under our network provider section - it should be a quick print out. Not 3 weeks of no response and then garbage.
JC
Johann C's update19 Jan 2021, 13:22
Reviewer Update
Have no received a response, first time in 3 weeks, but they responded with absurd information. Not close to what I have requested. I simple need confirmation the primary and secondary GP's listed for my self and dependants under our network provider section - it should be a quick print out. Not 3 weeks of no response and then garbage.
Fedhealth Medical Scheme's replyOfficial
28 Jan 2021, 16:01Dear Member, a consultant has contacted you.
Best Wishes
Fedhealth
Best Wishes
Fedhealth
Fedhealth Medical Scheme's reply28 Jan 2021, 16:01
Official
Dear Member, a consultant has contacted you.
Best Wishes
Fedhealth
Best Wishes
Fedhealth