Customer service degenerated to very poor.

What has gone wrong with Fedhealth? They do not answer their phones. Called several times & once I hung on for 32 minutes, no answer. Then I resorted to e-mailing and leaving messages for them to call me. All I got was an e-mail saying they had tried but could not contact me. So they have resorted to lying now. I had my phone with me all day and other people called and got through. I am very disappointed as I have been a member for 17 years. There are certain questions I need an answer to that are not mentioned on the website. So if anyone at Fedhealth read this then please call me. Member number ***. Thank you.