Customer service challenge

Customer service is a concern after joining the scheme 18 years ago.

Service of benefits not enough, though monthly subscription very high. My dependents were removed from my medical aid without my permission, which created stress to get them back onto the scheme, and confusion. Had to contact fedhealth many times to correct situation which cost me lot of telephone bills.

Ended up making errors to pay arrears amount which no one called to assist with paying R9k in instalments, but instead medical aid suspended whilst am on chronic medication. This was to affect issue and delivery of my meds, hence had to find funds to pay whole amount of over R9k which was not budgeted for.

This treatment and challenges not well to me as customer of 18 years with Fedhealth scheme at my age.