Costly inaccurate information

I am completely appalled and utterly disgusted by the service I have just received from the one medical aid I honestly thought I could have a lasting relationship with.<br> <br> Mind you The reason I went on the live chat in the first place was because I knew I had not paid for March (Duh), the medical aid is paid in arrears and I had not been owing anything in the past.<br> <br> During my Live Chat conversation with the above mentioned person yesterday 23.04 at 04:40:06 pm, I explicitly asked her about the fees I would have to pay in order to immediately lift the suspension off my account and she confirmed R1180. <br> <br> Now I call to get the banking details to make the payment and am told by a very friendly Nonhlanhla that I would have to pay R2360 in order to resume my account. I do not accept this and would like to pay the agreed amount as stipulated by your agent and resume the account. I honestly am not ready to cancel my medical aid with you, as they say, \Better the devil you can deal with"and I know all those other devils and I have had a good run with you guys."""