Contradicting statements, poor customer service.

The client service is non existent. An anesthesia claim is submitted and out of the 3 codes on the claim, 2 are paid and 1 is rejected. In lodging a query I am told that the claim is paid as a whole and that the individual lines are not processed. My objection is that you paid parts of certain lines/codes and reject others - this is clearly shown on the claims statement. The fact is Fedhealth says they pay the claim as a whole, but they do not. It is impossible to speak to someone who can clarify or not contradict themselves. The end result, they pay an anesthesist for pre-op consults, but not for the actually anethesia.

No help, no recourse, only contradicting statements.