CONTINUOUS INCORRECT SUSPENSION

Item: Fedhealth Medical Scheme
Rating: 2
Author: Sonja O

Good day. I am extremely frustrated. My step-daughter was taken off my medical aid in October due to age of 21. Since then, I am struggling EVERY SINGLE MONTH, and my membership is suspended. I have arrangement to pay AFTER the 15th, as my pay day is the 15th. But suddenly after 5 years, since October every month i have to deal with suspension. So, if this is not sorted out. I will be cancelling and joining another fund. I have always been happy with FEDHEALTH but cannot take this anymore. So, when I need something, I am told I am suspended.

Helpful (0)

Replies (3)

Fedhealth Medical Scheme's replyOfficial

16 Feb 2021, 12:10

Dear Member, thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth

Fedhealth Medical Scheme's reply16 Feb 2021, 12:10

Official

Sonja O's updateReviewer Update

18 Feb 2021, 06:54

Good day. I still have not had a response and lets be clear. This is about the suspension on a monthly basis instead of noting on your system that the payment is at a particular date, as it worked for 5 years! So, please sort this out asap.

Sonja O's update18 Feb 2021, 06:54

Reviewer Update

Fedhealth Medical Scheme's replyOfficial

19 Feb 2021, 12:47

Dear member, a consultant has been in contact with you and detailed feedback has been provided.
Best Wishes
Fedhealth

Fedhealth Medical Scheme's reply19 Feb 2021, 12:47

Official

Dear member, a consultant has been in contact with you and detailed feedback has been provided.
Best Wishes
Fedhealth