Continuea bad service and unhelpful system and staff members.

Every single year the team at Fedhealth finds away to show just how horrible services at fedhealth medical scheme is. I emailed through my income verification on the 5th of Jan 2021. On the 13th of Jan I did a follow-up call was told the system is offline and I can't be assist. Did another follow up call the next week was told my verification was not received, had then resent with proof that I did infact sens the mail on the 5th of Jan 2021. My income was the reviewed apparently on the 25th. Placing me in a higher bracket then I should be in. Was told told it would be resolved but it still has not nor has anyone from fedhealth contacted me to resolve my issue.