Constant Errors and No Accountability.

I’m honestly so disappointed with this medical aid. After nearly 10 years of being a loyal member, I’ve completely lost faith in their service. Over the past few months, they’ve sent me multiple incorrect statements claiming my account was suspended or that I owed money — even when everything was fully paid up.

To make things worse, they recently debited double my monthly premium without any explanation. When I called to fix it, I was told it would take “3 to 7 working days” to resolve — but in reality, you end up waiting weeks (sometimes close to a month) just to hear anything back or see your money refunded.

It’s exhausting having to chase your own medical aid every month just to correct their mistakes. After almost a decade with them, this experience has left me so frustrated that I’ll be looking for alternative medical aids. At this point, I don’t even want to consider staying with them.