LG
Louise G

1 reviews | Active since Jan 2016

18 May 2016, 07:26

ConfUUUSED

<p>Hello</p> <p> </p> <p>My son is undergoing Cellfield reading treatments by a counsellor and she assured me that her invoices can be submitted to medical aid since all her other clients have had their claims paid.<br />Claim number ***3</p> <p> </p> <p>Our claim was rejected with the reason given that the the****** is not allowed to give this service???? She is the only one with the franchise in the country so I'm confused who else can give this service.<br /><br />I am very confused why our claim was refused and others are accepted?</p>

0
Replies (2)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply18 May 2016, 11:25
Official

Dear Fedheath Family Member, thank you so much for taking the time to let us know that you are less than happy with the level of service received. Please allow us some time to investigate the matter and we will be in touch as soon as we have some news.

Kind Regards

The Fedhealth Online Team

Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply19 May 2016, 08:18
Official

A consultant has been in contact with you and detailed feedback has been provided.

We trust you are happy with the feedback.

Kind Regards

The Fedhealth Family