Confirmation of terrible service.

Last week I posted about terrible service from FEADHEALTH. Was the contacted next day and the lady on the phone provided great service. Seems that is where it ended. I was asked to submit proof of payment so that they may refund me. I did as requested and didn't get any feedback. Today I went online to see if I can then claim there. Since there was nothing to sow progress I opted for the online chat. Guess what I'm told? They are still busy. I ask OK so when will I hear back from them. The response I get is pure FEADHEALTH style service. The response..... "as soon as they done". Wow FEADHEALTH!