Completely unresponsive

This organisation simply ignore any and all support requests. I’ve been trying to cancel my mothers medical aid (I have full power of attorney which they have on record) but have received no response whatsoever for 2 weeks. Atrocious service on top of a poor medical aid product. They reject every application for chronic PMB medication by stating we have the “wrong Fedhealth plan”. I thought there was legislation which is where the term PMB originates that they are obliged to pay for for certain chronic medication. Seems they don’t pay for anything on their FlexiFed schemes. Their lack of communication or responding to support requests is non existent.