Complete lack of feedback and clarification

This issue started with the new Fedhealth options for 2019. I have received very conflicting communication regarding the plan which I have chosen as each document received states something different. I sent an email on January 1st 2019 querying the plan and have still not received a response. Today I received a phone call from a Medscheme consultant for the contact request I made on the website, got transferred to Fedhealth's customer care centre and continued to hold for almost 1 hour and 30 minutes all to no avail. Every time I try to call the customer care centre I hold for extended periods of time and there is no answer. I ended up sending another contact request and another email. I have now resorted to writing this review. I am very unhappy with the service (or lack thereof) which I have received. And yes, I am aware of the website having issues but I don't see how it all leads to the lack of communication and feedback as a whole.