Complete arrogance

<p>During the course of last month the debit order was not successful. i consequently made the payment for my spouses medical aid and sent the proof of payment. </p> <p>Yesterday my account was double debited. when i called them and asked for my funds to be refunded they said i have to wait till next week. because the proof of payment and a bank statment is not going to help. they are now sitting with 3 months premiums and completely deny the fact that thay are to refund it. </p> <p> </p> <p>The credit control agent blatently told me "just wait till next week"</p> <p>how dare you tell a client to "just wait"</p> <p> </p> <p>I find this completly unacceptable. they are quick to debit but refuse to refund. claiming that it first has to reflect after seven days and so forth. i worked for other medical aids before and this is a complete lie. its truely shocing they fedhelath thinks and allows agents to speak to their clients like they want to. </p>