Complaint Regarding Membership Handling and Arrears Contributions

I am writing to formally lodge a complaint about the way my membership and arrears contributions have been handled by your department. The lack of communication and resolution has caused significant frustration and distress.

Key Issues:

Lack of Follow-Up Communication

Last month, I contacted your department and was assured that someone from the accounts team would reach out to arrange a payment plan. This follow-up never happened. Despite my proactive efforts to resolve the issue, my requests for assistance have been met with inadequate responses or ignored entirely. Threat of Membership Cancellation and Reversed Claims

I was recently informed that my membership could be canceled, and all claims reversed if the arrears are not settled. This punitive approach is unacceptable, especially given the lack of prior meaningful engagement from your side. Payment Proposal Ignored

I proposed to split the arrears into three equal payments over three months, alongside my regular contributions, and provided proof of payment for the first installment. Your response did not acknowledge this proposal or recognize my efforts to resolve the matter. Unclear and Inadequate Responses

The response to my email (***) merely repeated information from an earlier communication (***), which did not address my concerns. While an apology was offered, no tangible actions were taken to resolve the issue, leaving me in the same predicament. Membership Cancellation Despite Promises

After submitting a complaint, I received a call from a representative who promised to consult the credit controller about a payment arrangement and to provide a reference number. I never received the promised reference number. Despite this assurance, my membership has now been canceled without further notice or resolution, demonstrating a severe lapse in service and accountability.

Additionally, due to the lack of resolution and the unilateral cancellation of my membership, I will escalate this matter to the Principal Officer. Should a satisfactory resolution not be provided, I will further escalate it to the Council for Medical Schemes.

Please confirm receipt of this complaint and provide a timeline for resolution. I urge Fedhealth to address this issue promptly and treat its members with the fairness and respect they deserve.

Thank you for your attention to this matter.