DN
Dadawele N

1 reviews | Active since Apr 2018

25 Nov 2021, 12:13

Complaint - MRI Declined Due to Membership Tenure

I was scheduled for a MRI. No one gets scheduled for a MRI because doctors think it’s fun. When it gets to that point, there’s something troubling you health wise which the doctors are concerned about. As an individual you have peace of mind because you have medical aid which you pay monthly and what you pay is not small change. Imagine my shock when I was informed that my medical aid declined to authorize the MRI!!! The reason, I’ve been with them less than a year!! I’m so sorry that my health didn’t wait a year before it became an issue!!! So appalling!!

0
Replies (3)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply25 Nov 2021, 12:22
Official
Dear Member, 
 
Thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating.  One of our consultants will be in touch with you as soon as we have a result. 
 
Best Wishes
Fedhealth


DN
Dadawele N's update26 Nov 2021, 06:18
Reviewer Update
Thank you, this has been resolved.
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply26 Nov 2021, 09:16
Official
Dear Member, 

You are most welcome.  We are happy that we could assist in resolving your issue efficiently. 

Best Wishes
Fedhealth