1 reviews | Active since Nov 2016

08 Sept 2017, 11:02

Claims rejected

I was hospitalised at the Garden City Hospital on the 9th of August to the 16th of August 2017. My admitting Dr was a psychiatrist and I was also seen be a physician. I was taken to the hospital by ambulance straight to the casualty where I was attended to by the casualty doctor and admitted to the hospital. I have had endless problems with regards to claims with Fedhealth. On the 14th of August 2017, the physician requested for a chest xray as I had fell before I got to the hospital. Now the medical has rejected the claim on the basis that there was no authorisation. When a hospital authorisation is approved there is no need for further authorisation for other services. Fedhealth is pushing their buck onto me

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Replies (1)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply08 Sept 2017, 11:04
Official

Thanks so much for your comment. We will do some investigating and a consultant will be in touch.

Kind Regards
The Fedhealth Online Team