PK
Pauline K

1 reviews | Active since May 2015

07 Apr 2016, 08:19

CLAIMS INCORRECTLY DONE NOW SAVINGS DEPLEATED

I REGISTERED SOME OF MY HUSBANDS MEDS ON MY MEDICAL AS CHRONIC AND AFTER DAYS THEN WEEKS AND DOCTORS PAPERS AND STUFF THEY FINALLY APROVED IT.<br> I WENT TO CLAIM ON MY SAVING FOR SOMETHING URGENTLY FOR MY SON AND WAS TOLD THAT THE SAVINGS IS FINISHED.<br> I GOT SO UPSET RIGHT THERE AS I KNOW THAT FEDHEALTH HAS NOT GOT WELL TRAINED STAFF AND BAD CLIENT SERVICE AND THIS WILL BE THE SAME AS LAST YEAR. SO I PHONED THEM AND THE SAME EXCUSE AS ALWAYS IS THAT THEY WILL LOOK IT TO IT AND GET BACK TO YOU AND THEN IT TAKES FOREVER FOR THEM TO GET BACK TO YOU OR THEY DONT AT ALL UNTILL YOU CALL THEM AGAIN THEN YOU NEED TO EXPLAIN YOURSELF ALL OVER AGAIN. BUT THANKS TO THEM AND WHOMEVER ELSE WORKS IN THE CLAIMS DEPARTMENT THEY SUBMITTED MY HUSBANDS CHRONIC MEDS UNDER THE SAVINGS AND THAT WAS ALL THE GOODS THAT USED UP THE SAVINGS, THE CHRONIC IS NOT SUPPOSE TO GO OFF YOUR SAVINGS, THEY SAY IT DIDNT SO I ASKED FOR REPORTS AND I CAN SEE ON THE REPORTS THAT IT DOES BUT YET THEY ARE STILL SAYING THAT IT WENT OF CHRONIC, BUT WHEN I SAY SEND ME A SPLIT BILL THEN THEY CANT... WHEN I ASK FOR A PRINT OUT OF ONLY THE PRODUCT TAKEN ON SAVINGS AND ONLY ON CHRONIC THEN THEY CANT DO IT, ( SOCIAL MEDIA AGAIN )

0
Replies (1)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply07 Apr 2016, 11:12
Official
Hello Jay512,

Dear Fedhealth family member, thank you for letting us know about your dissatisfaction with the service you received from us. We will look into your complaint as a matter of urgency, and get in touch with you as soon as we can.

Kind Regards
The Fedhealth Online Team