Claims departments is pathetic!!!

My wife's dental treatment date was on the 30/10/2017, Fedhealth has yet to pay this claim. Every time she emails or phones them, she gets the same response "IT is currently updating their system". The IT department as well as the claims department are jointly *********** given the fact that everyone clearly understands the claim should be paid from overall risk, yet they keep processing again savings which were depleted by October 2017. It is almost February 2018 and the only time she receives feedback is when she initiates the communication to get an update. We were previously on Bonitas and I have to say that Denis are far better administrators.

I am now liable for a bill that is 3 months overdue, because Fedhealth have *********** staff. The fact that the claim can’t be manually processed to force the payment is obviously way too much to consider. One would think you paying cheap rates based on the service received. Perhaps training your staff to process claims correctly and knowing which options have certain benefits structures would be a starting point. Utterly ridiculous for such a reputable medical aid.

If there was a half star it would have been the rating! a full star is still too good of a rating!!!!