Claim request

I have been trying to get a query resolved now for over 8 months between Fedhealth and the Greanacres Hospital. I had an operation done last year in October at Greaanacres Hospital on my leg but apparently there was a shortfall from Fedhealth of R 42.000. I have sent everything that they have asked me to send to them over the period of this year. I have been trying to get clear feed back on this only to be told that they do not do that. I have just been told now by a Naomi form Fedhealth that the Case Manager of Netcare Greenacres needs to call the Case Manager at Fedhealth, but neither of them seem to be willing to assist in this regard. I am now confused as to what is supposed to be done or how this issue needs to be handled because I do not even understand the terms and phrases being used by the consultants that are trying to assist me. If the people that can help me are willing to help me they should please do so. I am now at the end of my rope. I leave four hours away from Port Elizaberth and the customer care number at Greenacres Hospital is not going through (***3)