Claim Refund: Shocking Service

<p>Logged a claim on 15th May. I paid cash and am trying to claim a refund. It would appear that if you are not a service provider, Fedhealth are not too concerned with processing your claims.</p> <p>Following repeated attempts to obtain feedback on the status of my claim, I have been issued with four reference numbers only to be told when I called today that my claim was only submitted to the hospital department on 29th May and must still be captured and processed. On the 19th May I was told that the process would take 5-7 working days. It is now 13 workings days since I submitted the claim and nothing has been done! My daughter went to the GP yesterday and the claim has already been processed and is awaiting payment!! I joined Fedhealth from another medical fund in January and this is the first time I have submitted a claim for a refund. I am extremely disappointed at the poor Client Service as there has been absoulutely no feedback and it seems like my claim has just been shelved for another day. Will not recommend Fedhealth to anyone and regret making the change. </p>