SB
Shasmikiran B
1 reviews | Active since Dec 2016
11 Dec 2017, 12:21
Claim refund
Fedhealth incorrectly declined a dental claim in September, they advised that they had a system error and assured me they will process a refund. 3 months later and nothing has been done. The consultants say they will revert but no one replies.
Helpful (0)
Replies (2)0
Replies (2)
Fedhealth Medical Scheme's replyOfficial
12 Dec 2017, 09:30Thank you for your comment, we will do some investigating and get in touch shortly.
Kind Regards
The Fedhealth Online Team
Fedhealth Medical Scheme's reply12 Dec 2017, 09:30
Official
Thank you for your comment, we will do some investigating and get in touch shortly.
Kind Regards
The Fedhealth Online Team
SB
Shasmikiran B's updateReviewer Update
15 Dec 2017, 09:35It has been 4 days since my complaint and no one contacted me. Also, I called Fedhealth this week and they said they will get the relevant person from management to contact me to date no reply. I am taking this matter to the Ombudsman if I do not receive a call today!!!!!!!!!!!!!
SB
Shasmikiran B's update15 Dec 2017, 09:35
Reviewer Update
It has been 4 days since my complaint and no one contacted me. Also, I called Fedhealth this week and they said they will get the relevant person from management to contact me to date no reply. I am taking this matter to the Ombudsman if I do not receive a call today!!!!!!!!!!!!!