Claim pending for more than 9 months and no response!!!

This review is with regards to the pending claim regarding the birth of my son which is now more than 9 months old. Before I go in to detail of the excruciating process of us trying to receive any money back from Fedhealth - I would like mention that we have been very good clients of Fedhealth since 2012 and are currently paying a monthly fee of 7100 ZAR per month for two adults and a baby which comes to more than 85.200 ZAR!!! You would assume that you should be able to receive a professional and efficient service for this amount but unfortunately we are being completely ignored. We are now contemplating of taking legal steps as I am not willing to wait until my son is 1 year old in order to get a response from Fedhealth.

My husband has contacted them countless times and also taken the time out of his busy schedule to go their Walk in Center (Medscheme) in the Icon Building in Cape Town about 5 times. Everytime someone promised him, to finally take care of his request but no one ever followed through and came back to us. Furthermore my gynecologist received a small payment from Fedhealth although I provided proof of payment that I already covered the bill directly and the claim is supposed to be paid back to me. My gynecologist tried contacting Fedhealth to many times in order to reverse the payment but no one ever helped so they eventually gave up.

I would definitely warn anyone considering joining Fedhealth.