Claim not paid on time

I went to the Gynecologist on 12 of Jan and since today the account has not been processed. I called the call center and I'm being told that the is a problem with the system and processing claims. What kind of medical aid is this? What is the IT department doing if for the whole month claims cannot be processed. I have another visit on the 9th so that means I have to pay for the 12th and for 9th visit. I'm pregnant and don't need this kind of stress at the moment. This is so inconvenient. We pay so much money for the medical aid, for the medical to not process claim. I am so ****ed