IM
Irene M

1 reviews | Active since Jun 2013

24 Jun 2024, 11:00

Chronic condition - with no support from Fedhdalth!!

I thought prevention was better (and WAY more cheaper) than cure! Not if you are with Fedhealth. Despite having had COPD for many years and having the condition 'in my basket' my doctor contacted them to motivate my daily use of Duolin, which prevents the COPD from progressing. It is very expensive (R340.00) a month - but as usual Fedhealth turned down the doctor's request. Does not make sense to me, as I will no doubt be having to visit my pulmanologist again and spend yet another two weeks in hospital. All so very avoidable - and at huge cost to Fedhealth. Can someone please explain your reasoning here - cause to anyone's mind prevention IS better than cure - and so much more cheaper. Please put my Duolin on chronic - I need it to continue to live a healthy life. You don't treat your pensiners very fairly - we've been with Fedhealth for 25+++ years - during all our 'healthy years' and now we are treated so poorly in our golden years.

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Replies (3)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply24 Jun 2024, 11:22
Official
Dear Member,
 
Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants is already attending to your request and will respond to you shortly. 
 
Best wishes,
Fedhealth
IM
Irene M's update26 Jun 2024, 09:39
Reviewer Update
I have just received a reply email from Fedhealth - stating that 'my case is closed' as they couldn't reach me on my cellphone. They phoned once, and I missed the call. Not knowing who they were, and them not having left a message, I couldn't phone back. Then they absurdly CLOSE the case this morning without having the decency to speak to me (I also have a landline they could have used - or they could have phoned back on my cellphone which is on all day and evening.) It is just NOT acceptable for them to say 'try phoning our customer services' - a call centre!!!! I would like to speak to one of your qualified supervisors and I want a proper explanation as to why you refuse to put my necessary meds on to chronic. Very simple - so please don't think I am going anywhere until I get a proper response.
IM
Irene M's update26 Jun 2024, 11:54
Reviewer Update
Why have I been passed on to your call centre? I want one of your supervisors to contact me.