Change of Plan - No effort or explination

Dear Fedhealth, it seem the only way to get a real response from you is via Hellopeter.

My Mom is a Member of Fedhealth ( Member # ********** 5560) and I (Her Son) is responsible for paying her medical aid every month. She inquired about a possible upgrade on her plan and instead of just taking some time to pick up the phone and speak to her you opted to email her your plan PDF and a form to change. I would have really though you would have put more effort into this as a higher plan means more $$$ for you at the end of the day.

Please Phone my mom, get her approval and verification or whatever it is you need to do and then please give me a call to discuss her options so that i can relay this to her in Afrikaans and laymen terms

thank you