1 reviews | Active since Feb 2017
Change of approved hospitals
<p>I signed up knowing you used a well recognized hospital group and that I would have hospitals available country wide. I have waited over a year to have an operation in one of those hospitals. This year you have dropped those hospitals and chosen a smaller group. My operation now faces a R6000 co-payment AND a R5000 co-payment for the operation - ALSO new this year. Along with the 12% increase this year I could have been with someone else who will actually get the job done.</p> <p> </p> <p>I have already seen two surgeons in two hospitals to sort this out and do it your way. if I want to avoid the R6000 hospital copayment I now need to see a third and re-book the operation and dates. I have planned work and projects around this. The surgeon is approved by you but not the hospital. It's so chaotic and fustrating.</p> <p> </p> <p>For the time I've waited and the hassle of finding a surgeon you like in a hospital you like I should have s****ped my medical and paid for it myself it's such a small operation! Better yet I am looking to change plans to someone who actually uses a more common pool of hospitals.</p>
Thank you for your comment we are currently investigating your query and will contact you shortly.
Kind Regards
The Fedhealth Online Team
Thank you for your comment we are currently investigating your query and will contact you shortly.
Kind Regards
The Fedhealth Online Team
This has turned out to be a win for Fedhealth
After complaining, Fedhealth called me and we spoke for about 30 minutes to find alternatives. It was fustrating that I only have a hospital plan and they repeatedly gave me hospitals not on the plan. Meaning I would end up paying huge fees. This is why we sign up for medical plans... to avoid that.
I was given Olivedale clinic and a surgeon there. I have now had the operation and can say that the care I was given by both surgeon and hospital were better than expected. Thank you for responding and assisiting.
This has turned out to be a win for Fedhealth
After complaining, Fedhealth called me and we spoke for about 30 minutes to find alternatives. It was fustrating that I only have a hospital plan and they repeatedly gave me hospitals not on the plan. Meaning I would end up paying huge fees. This is why we sign up for medical plans... to avoid that.
I was given Olivedale clinic and a surgeon there. I have now had the operation and can say that the care I was given by both surgeon and hospital were better than expected. Thank you for responding and assisiting.
