BP
Bjern P

1 reviews | Active since Feb 2017

02 Jun 2017, 11:30

Change of approved hospitals

<p>I signed up knowing you used a well recognized hospital group and that I would have hospitals available country wide. I have waited over a year to have an operation in one of those hospitals. This year you have dropped those hospitals and chosen a smaller group. My operation now faces a R6000 co-payment AND a R5000 co-payment for the operation - ALSO new this year. Along with the 12% increase this year I could have been with someone else who will actually get the job done.</p> <p> </p> <p>I have already seen two surgeons in two hospitals to sort this out and do it your way. if I want to avoid the R6000 hospital copayment I now need to see a third and re-book the operation and dates. I have planned work and projects around this. The surgeon is approved by you but not the hospital. It's so chaotic and fustrating.</p> <p> </p> <p>For the time I've waited and the hassle of finding a surgeon you like in a hospital you like I should have s****ped my medical and paid for it myself it's such a small operation! Better yet I am looking to change plans to someone who actually uses a more common pool of hospitals.</p>

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Replies (2)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply02 Jun 2017, 15:02
Official

Thank you for your comment we are currently investigating your query and will contact you shortly.

Kind Regards
The Fedhealth Online Team

BP
Bjern P's update20 Jul 2017, 09:30
Reviewer Update

This has turned out to be a win for Fedhealth

After complaining, Fedhealth called me and we spoke for about 30 minutes to find alternatives. It was fustrating that I only have a hospital plan and they repeatedly gave me hospitals not on the plan. Meaning I would end up paying huge fees. This is why we sign up for medical plans... to avoid that.

I was given Olivedale clinic and a surgeon there. I have now had the operation and can say that the care I was given by both surgeon and hospital were better than expected. Thank you for responding and assisiting.