MT
Mandie T

1 reviews | Active since Sept 2018

09 Jan 2025, 11:26

Capable and competent personnel?

I went to Clicks to purchase nappies for my partially paralyzed daughter.

Clicks does not give any invoices you get a purchased slip.

I sent my claim to my medical aid as this is for A PMB condition. Continuously they are copied in the communication to CLICKS where clicks confirmed they can NOT give any invoices only the printed purchased slip. Now again i get communication with a list of what should be on the slip.

please can anyone capable and competent assist me to get my nappies refunded?

0
Replies (2)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply09 Jan 2025, 11:51
Official
Dear Member,
 
Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants is already attending to your request and will respond to you shortly. 
 
Best wishes,
Fedhealth 


MT
Mandie T's update13 Jan 2025, 12:43
Reviewer Update
Good day,
No one have given any feedback on this. This is separate from THE PMB , separate from the ex-gratia and most definitely a claim on its own.