CANT GET AN OUTSTANDING TO PAY

I am extremely irritated with fedhealth, my membership was terminated 31 december and contributions back dated, i received confirmation from Dhansi at fedhealth that I am not liable for payment of the contributions only the claims already paid for 2 months I have been trying to get just an outstanding amount to pay and everytime I am told a diff amount R732 and than R1611 I get statements from the consultants that I don't even understand as it shows the balance as 0 now I receive an sms that my account is handed to ITc due to non payment when I have been struggling to get the amount to pay and to make it worse I have had live chats as well and i requested for a debit to be done at the end of feb clearly that was not recorded I was told i have to pay cash because I am terminated no problemmm!!!!!!!!!!!! but howww muchhh???????????