Cancelling medical aid

I have notified Fedhealth on the 5th of March to cancel my medical aid, I phoned fedhealth later in the month to confirm when the medical aid will be canceled and I was advised that I can start with my partners medical aid on April. Thus, I started with ***X medical aid, which is on my partners name on the 1st of April. (As I know that Fedhealth collects contributions in arrears, my final contribution will be due at the end of the last month of membership (April). However, in May there was another Debit order.)

Since my mom pays for my medical aid, she contacted Fedhealth and it was agreed that if I send proof of joining new medical aid, the amount will be reimbursed. However, I received an email stating that we will not be reimbursed.

After sending an email back about the dispute, we never received any communication back. Phoned them again, said they will review the case and still haven't been contacted by anyone.

I have now paid 2 medical aids for April, which is a real struggle as I do not have the money to loose and has a great impact om me financially