Cancellation process with Fedhealth total nightmare.

Hi there

I have cancelled my medical aid in August 2019. After numerous attempts to find out what my last debit order is going to be nobody at the scheme could assist me with this. I was quite stressed out because they said they are going to take the full outstanding amount by the end of August but they couldn't tell me what this amount will be.

They finally told me what the amount is going to be after a hole bunch of phone calls and e-mails. I still have all these mails. I paid the full outstanding amount and because of what happend I felt that these people don't have a clue what they are doing I asked them to send me a confirmation letter stating that I am paid in full witch they did.

January 2020 I received a statement that I still need to pay R 264.00. I phoned them and they couldn't tell me why they send me a paid in full letter but the account isn't settled. One of the managers gave me a call to say he will investigate the matter and get back to me. Nothing has happend up until now and today I received the statement again stating I am R 264.00 in arrears.

This is totally unacceptable and I will never revere anyone to Fedhealth the level of incompetence is shocking.

Christo Botha