calls go missing

Dear Ms Adonis<br> Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it's important for us to know.<br> <br> I have tried contacting you on *** to address your concerns and was unsuccessful. I have left a detailed voice mail message for you.<br> <br> The Scheme's IT department could unfortunately not retrieve the call recording between yourself and Charmaine. We do apologise for any inconvenience caused.<br> <br> The claim for Constantia Medi Clinic amounting to R610 for services rendered on 8 February 2015, rejected <br> I trust that the above will suffice.<br> <br> If you need any more information, please contact us on email to [Email Removed] or fax to ***. Alternatively you can contact our Call Centre on ***.<br> <br> Above is the email that i recieved from fedhealth as a reposnse to my previous hello peter complaint.<br> <br> My concern is not that my claim was delined - is that calls get lost , i spoke to the consultant and was transferred to the manager - but the dont get the call now that i spoke to the manager- just when i spoke to agent.<br>