Blatantly committing fruad

My query has yet to be resolved. The person I spoke to confirmed that the monies owed to me would be payed to me as Topmed finance department confirmed that they had indeed not paid the money into my account as stated in the last statement received, thus making that statement void and even **********.

I was told by Patricia that the financial dept was unable to rectify this at that moment and should be paying out the said amount once they've fully merged with fedhealth. I promptly asked how long this would take, asking if this would take months. She told me that this would be resolved sooner than later and would not take months.

No further contact has been made with me, neither have I received the monies owed. Kindly resolve this as soon as possible or at the very least shed some clarity on this matter going forward.

Again today I phoned, the number doesn't work? I've left my info on your website for someone to contact me back and that has not yet happened either. What do I have to do yo get this resolved!